Last Updated: [10/05/2026]
This Privacy Policy explains how Verohi Creations collects, uses, stores, and protects customer information when customers use our website verohi.com, place orders, contact us on WhatsApp, Instagram, phone call, email, or interact with us through any official sales or support channel.
By using our website, placing an order, creating an account, or contacting us, you agree to this Privacy Policy.
1.1 Business Information
Brand Name: Verohi Creations
Legal Business Name: [To be updated]
GST Number: [To be updated]
Business / Correspondence Address: Brigade Citadel Apts., Moti Nagar, Erragadda, Hyderabad – 500018, India
Website: verohi.com
Email: verohicreations@gmail.com
Phone / WhatsApp: +91 7416 891 918
1.2 Information We Collect
We may collect the following information when customers create an account, place an order, make a payment, or contact us:
- Name
- Email address
- Phone number
- WhatsApp number
- Billing and shipping address
- Order details
- Payment status and transaction confirmation details
- Product preferences related to an order
- Customization details provided by the customer
- Support messages, complaints, feedback, images, videos, or unboxing proofs shared by the customer
- Login/account details required by the website platform
Customers may be required to log in through Google or create an account before checkout.
1.3 Information We Do Not Access
We do not have access to customer passwords, Google login passwords, banking passwords, UPI PINs, OTPs, card PINs, or payment authentication credentials.
Payments are processed through third-party payment gateways or payment service providers. We do not store full card details, UPI authentication details, or net banking credentials.
1.4 How We Use Customer Information
We use customer information mainly for:
- Processing and confirming orders
- Preparing, packing, and dispatching orders
- Sharing order updates
- Contacting customers for payment, address, customization, delivery, or support issues
- Handling cancellations, returns, store credits, or damage claims
- Coordinating with courier or shipping partners
- Maintaining order records
- Preventing fraud, misuse, fake orders, or coupon abuse
- Complying with legal, tax, accounting, or regulatory requirements, if applicable
We currently do not collect customer data for marketing purposes unless clearly stated or consented to by the customer.
1.5 WhatsApp, Instagram, Call, and Email Communication
When customers contact us through WhatsApp, Instagram, phone, or email, we may use the information shared by them to respond to queries, confirm orders, provide support, resolve delivery issues, and manage customer service.
Customers should avoid sharing sensitive financial information such as OTPs, passwords, UPI PINs, card PINs, or banking credentials with us. Verohi Creations will never ask for such information.
1.6 Sharing of Information
We may share customer information only where necessary with:
- Payment gateway providers
- Courier and shipping partners
- Website hosting or website service providers
- Order management tools
- Legal, tax, regulatory, or government authorities, where required
- Professional advisors, if needed for legal or compliance purposes
We do not sell customer personal information.
1.7 Data Security
We take reasonable care to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform, payment system, or electronic transmission is completely secure. Customers use the website and online communication channels at their own discretion.
1.8 Cookies and Website Tracking
Our website may use cookies or similar technologies for basic website functioning, account login, cart management, checkout, analytics, security, and user experience.
Customers may disable cookies in their browser settings, but some website features may not function properly.
1.9 Data Retention
We may retain customer information for as long as required for order processing, customer support, legal compliance, tax records, dispute resolution, fraud prevention, and business records.
1.10 Customer Rights
Customers may contact us to request correction, update, or deletion of certain personal information, subject to legal, tax, order, accounting, and operational requirements.
For privacy-related requests, contact us at:
Email: verohicreations@gmail.com
WhatsApp: +91 7416 891 918
1.11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised “Last Updated” date.